Every agent is certified by the Indian Institute of Banking and Finance (IIBF), has completed a certificate course for Debt Recovery Agents with 100 hours of training over a period of one year and passed the examination conducted by IIBF all over India.
Each bank’s/client’s guidelines are followed and due diligence process is completed in place for the engagement of recovery agents.
Recovery agents are properly trained to handle with care and sensitivity, their responsibilities, in particular aspects like hours of calling, the privacy of customer information etc.
Our agents carry a copy of the notice, the authorization letter from the bank along with their identity card and formally document the complete the process of debt recovery.
No employee at Mudrawala indulges in unparliamentary activities such as bribery etc. If there is any complaint lodged against any of our employees, an instant enquiry is set up to validate the particular case and necessary action is taken to inform the concerned civil/criminal authorities.
Maximum NPA recovered for an institution
Maximum NPA recovered for any fiscal year
Recovery Rate in the category
